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To allow for sufficient time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases however will always be of utmost priority, which is why occasional appointment delay is inevitable. Please know that we make a sincere attempt to see each client on time and give all patients the time and quality of case that you and they deserve.
We take a 'No Show' for a scheduled appointment and late cancellations very seriously. This is because we may have had to reluctantly decline seeing a sick patient or delay their visit to another day due to a fully booked schedule. The only one that suffers as a result is the sick patient. We therefore have in place the following discretionary fees that will be charged to your account should this occur.
'NO SHOW' FEE: $45
'LATE CANCELLATION' FEE (within 24 hrs of appointment): $15
PATIENT ARRIVAL POLICY
For your protection, and that of others, ALL dogs MUST be on a leash and properly controlled when entering the waiting room and during your time at the hospital. We understand that you may feel your dog is very friendly, however other patients may feel scared or threatened if approached quickly, unexpectedly or in unfamiliar surroundings. It is when these unexpected interactions occur that inadvertent aggressive confrontations can happen between patients.
If you are aware that your dog shows aggression towards other dogs/cats or has behavioral issues that need to be managed in a specific way then we ask that you inform us of your arrival for your appointment but refrain from bringing your dog into the waiting area. This allows us to make accommodations for getting you and your pet to one of our consult rooms in the most efficient and least stressful manner.
All cats arriving at the hospital MUST be in an appropriate cat carrier or on a leash. If you arrive at the clinic without your cat in a carrier we will ask that you remain with your cat in your car until you are called into the consult room. We will make an effort to provide a temporary carrier, HOWEVER, this cannot be guaranteed and BVAH will not be held responsible for a patient fleeing the hospital or grounds of the hospital as a result of ineffective restraint.